This post was originally made on LiveJournal, and it's not that old actually.
Ok, so here's the short and skinny: Pizza Hut REALLY pissed me off today. Julie wanted to do something special, and I knew that Pizza Hut had a sale on wings on Wednesdays. Cool beans. We went. We get there, and this little mousy girl greets us and seats us at the table. I could't understand a word she said. Then the waitress comes over and immediately asks us what we want to order. Um... How about a little time to OPEN UP THE MENUS?! Anyway, so we got our drinks and looked at the menus and all that jazz, and then we waited. And waited. And waited. For about 15 minutes. To order. WITH NO ONE ELSE IN THE PLACE! Literally. Empty. At 5:00 on a Wednesday. So finally I go up to the counter to ask for someone to take our order, and the employees are just standing around talking about sports and what not and the girl at the counter was chatting away ON HER CELL PHONE! Look, I like the cell, but not at work, especially in a service industry like that. So when I asked for service, the girl looked at everyone else and said "Oh great job guys!" and that was it. Our waitress came and took our order, and things were ok. We waited about 10 or 15 minutes to get our pizza and wings, which I thought was fair. Here's the thing: the food sucked. Pre-made crusts, tasteless wings, no sauce on either of them, just a real lack-luster meal. A similar meal at Domino's would have been $3 more and totally worth it. I And this isn't an isolated incident. A Pizza Hut opened in my home town and the food there is absolutely horrible. And then there's the phone hub. When you call Pizza Hut, instead of contacting the actual store you want to order from, you get redirected to a hub that processes your order and then sends it to the nearest store. So if you want information (like I did last night), you have to wait and hope the operator can handle it. It sucks. Now, I'm not saying that Domino's or Papa John's or any other place like that is better (That's a lie. That's a dirty lie. I totally am), but I am saying that Pizza Hut has recieved my last dollar. I will never EVER brighten their door with my presence, and a certain other chain has a more loyal customer than they ever had 5 hours ago. I don't really care if you agree with me or not, but basic economic knowledge states that by not going to one store with one policy and instead going to another store with a better policy, the market as a whole benefits. Take what I just said as you will. I won't say more on that. Also, before you say "If you feel that passionately about it, why not contact them about it?" I did. Pizza Hut twice with a scathing review and Domino's once with praise for not being Pizza Hut. TO THE FREE MARKET!